Municipal Services Satisfaction
An annual scorecard for municipal services, from waste management to public parks.
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These are the real questions. Nothing you answer here is saved or submitted.
Overall, how satisfied are you with municipal services this year?*
About this template
Municipal Services Satisfaction is a ready-to-use survey template with 5 questions that takes about 3 minutes to answer. An annual scorecard for municipal services, from waste management to public parks.
Government templates cover citizen service quality, public infrastructure, municipal services and e-governance portals. Public-sector surveys reach the widest possible audience, so plain wording matters more here than anywhere else: write questions that make sense read aloud, and avoid departmental jargon the respondent has no reason to know. Everything in this template is editable — treat the questions below as a starting point that already has the structure right, then cut what does not apply to you.
- Who should use it
- Municipal bodies, government departments and public service delivery teams.
- When to use it
- After a citizen interaction, and periodically for infrastructure and area-level feedback.
What this template helps you measure
- Overall satisfaction
- Ideas for improvement
- Digital experience
Every question in this template
5 questions, with what each one is doing there. Change or remove any of them after you make your copy.
Overall, how satisfied are you with municipal services this year?*
ScaleWhy this matters: A scale answer about overall satisfaction takes a second to give, which is most of why respondents reach the end of this template at all.
Which services did you use in the past year?
Multiple choice- Birth / death certificates
- Property tax payment
- Building permissions
- Public parks and libraries
- Complaint helpline
Why this matters: Multiple selections show which options travel together — the pairing is usually more interesting than the ranking.
Which service most needs improvement?*
Single choice- Waste management
- Water supply
- Roads and drainage
- Public health services
- Online citizen services
Why this matters: One choice about what to improve next forces a priority, which is more useful than letting everyone pick everything.
Have you used our online services portal?*
Yes / NoWhy this matters: Forces a decision about the digital experience rather than a comfortable middle option, which is the point of asking it this way.
Your suggestions for the municipal administration
Long textWhy this matters: Open text is where the reason behind the scores shows up. This is the question that produces the quotes worth taking into a review meeting.
How to use this template
- 1
Start with the template
Click "Use this template" and SurveyKar creates your own copy of Municipal Services Satisfaction, with every question already in place. The original template stays untouched.
- 2
Customise the questions
Reword anything that does not match your business, delete what you do not need, change a question type, or add your own. Shorter surveys finish more often — cut before you add.
- 3
Add your branding
Set your logo, brand colours, fonts and background so the page looks like it belongs to you rather than to a survey tool.
- 4
Share it
Publish, then share the link, print the QR code, embed it on your site, or send it to a contact list over email or WhatsApp.
- 5
Read the responses
Results land in your dashboard as they arrive, with charts per question, filters, sentiment analysis on open text, and CSV or PDF export.
What you can customise
Your copy is yours. Nothing in the template is locked, and the original is never changed by anything you do.
Questions and wording
Edit, reorder, delete or add questions. Nothing in the template is locked.
Question types
Swap a rating for NPS, a single choice for a matrix, or add ranking, sliders and file uploads.
Logo and brand colours
Apply your logo, primary colour, fonts and background image to the respondent page.
Conditional logic
Skip questions or branch to a different page based on an earlier answer. Available on the Basic plan and above.
Thank-you page
Write your own closing message, or redirect respondents to a URL of your choice after submitting.
Sharing and distribution
Share by link or QR code, embed it on your website, or send it out over email and WhatsApp campaigns.
Frequently asked questions
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