E-Governance Portal Feedback
Feedback on your online citizen portal: ease of use, payment flow, and support.
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These are the real questions. Nothing you answer here is saved or submitted.
Which online service did you use?*
About this template
E-Governance Portal Feedback is a ready-to-use survey template with 5 questions that takes about 2 minutes to answer. Feedback on your online citizen portal: ease of use, payment flow, and support.
Government templates cover citizen service quality, public infrastructure, municipal services and e-governance portals. Public-sector surveys reach the widest possible audience, so plain wording matters more here than anywhere else: write questions that make sense read aloud, and avoid departmental jargon the respondent has no reason to know. Everything in this template is editable — treat the questions below as a starting point that already has the structure right, then cut what does not apply to you.
- Who should use it
- Municipal bodies, government departments and public service delivery teams.
- When to use it
- After a citizen interaction, and periodically for infrastructure and area-level feedback.
What this template helps you measure
- Digital experience
- Ease of the experience
- Support and issue resolution
- Ideas for improvement
Every question in this template
5 questions, with what each one is doing there. Change or remove any of them after you make your copy.
Which online service did you use?*
Single choice- Bill or tax payment
- Certificate application
- Complaint registration
- Status tracking
- Other
Why this matters: Makes the digital experience countable: you get a ranked list you can act on rather than a pile of sentences to read.
How easy was it to complete your task on the portal?*
Star ratingWhy this matters: A scale answer about how much effort the experience took takes a second to give, which is most of why respondents reach the end of this template at all.
Were you able to complete the task without visiting an office?*
Yes / NoWhy this matters: Forces a decision rather than a comfortable middle option, which is the point of asking it this way.
Did you face any technical issues?
Single choice- Website was slow or down
- Payment failed
- OTP / login problems
- Confusing forms
- No issues
Why this matters: Worth reviewing the options here against your own situation — a list that misses the real answer quietly pushes people into "other".
How can we improve the online portal?
Long textWhy this matters: Open text is where the reason behind the scores shows up. This is the question that produces the quotes worth taking into a review meeting.
How to use this template
- 1
Start with the template
Click "Use this template" and SurveyKar creates your own copy of E-Governance Portal Feedback, with every question already in place. The original template stays untouched.
- 2
Customise the questions
Reword anything that does not match your business, delete what you do not need, change a question type, or add your own. Shorter surveys finish more often — cut before you add.
- 3
Add your branding
Set your logo, brand colours, fonts and background so the page looks like it belongs to you rather than to a survey tool.
- 4
Share it
Publish, then share the link, print the QR code, embed it on your site, or send it to a contact list over email or WhatsApp.
- 5
Read the responses
Results land in your dashboard as they arrive, with charts per question, filters, sentiment analysis on open text, and CSV or PDF export.
What you can customise
Your copy is yours. Nothing in the template is locked, and the original is never changed by anything you do.
Questions and wording
Edit, reorder, delete or add questions. Nothing in the template is locked.
Question types
Swap a rating for NPS, a single choice for a matrix, or add ranking, sliders and file uploads.
Logo and brand colours
Apply your logo, primary colour, fonts and background image to the respondent page.
Conditional logic
Skip questions or branch to a different page based on an earlier answer. Available on the Basic plan and above.
Thank-you page
Write your own closing message, or redirect respondents to a URL of your choice after submitting.
Sharing and distribution
Share by link or QR code, embed it on your website, or send it out over email and WhatsApp campaigns.
Frequently asked questions
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